If your game loads slowly or you experience buffering or skipping, you may have a weak or unstable connection to the internet.
To check this, please run the following tests:
1. Run a speed test at https://speedtest.net. We recommend a speed of at least 15mbps.
2. Run a Video Quality test at https://www.google.com/get/videoqualityreport/
Check if your network can play NAHLTV
For Wi-Fi in places like a café, hotel, or school, ask if video services are blocked.
Check if your connection is slower than our recommended speed of 15mbps and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use NAHLTV.
Here are a few things that you can try to improve your experience:
1. Restart your device
-Unplug your device from power.
-Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
-Plug your device back in.
-Turn your device on and try NAHLTV again.
2. Sign out of NAHLTV and login again
3. Restart your home network
-Turn off the device that you are using to watch NAHLTV
-Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
-Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
-Turn your device back on and try NAHLTV again.
4. Improve your Wi-Fi signal
To improve your Wi-Fi:
-Move your router and your device closer to each other. If possible, put them in the same room.
-Move your router away from other wireless devices and appliances.
-Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
5. Contact your internet service provider
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
-Check for an internet outage in your area.
-Fix common router or modem issues and incorrect network settings.-
Restart or reset your network's connection.
While talking with your ISP, let them know:
-Whether the issue happens only on one device, or other devices on the same network.
-Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
-Using a web browser, go to speedtest.net to test your internet speed and connection directly to NAHLTV.
Try playing NAHLTV again to make sure the problem is fixed.