Understanding Card Declines
If your card gets declined, don't worry, it happens for various reasons. Here's a breakdown of the process and some of the things you can try:
When we send a charge request to your bank through our payment processor, your bank's automated systems swing into action. They consider factors like your spending patterns, account balance, and card details such as expiration date and CVV/CVC security code.
Sometimes, declines are straightforward, like if you've entered incorrect information or don't have enough funds. But the most common reason, and often the most frustrating, is concerns about possible fraud. Because fraud detection is always evolving, a card that worked fine before might get declined later on. It's just how these systems operate.
Even if your card details are spot-on and you've made successful payments in the past, a charge might still get declined due to the bank's vigilant fraud prevention measures.
If everything looks good on your end but the charge still gets declined, it's best to reach out to your bank directly for more details. For privacy and security reasons, banks can only discuss declined payments with their cardholders, not with merchants like us.
If your card does get declined, no worries! Simply try another credit card to complete your purchase hassle-free.